Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At SpeakPro Academy, we are committed to providing high-quality communication coaching services. This Refund Policy outlines the terms and conditions for refunds and cancellations of our services. Please read this policy carefully before purchasing any services.

1. General Refund Policy

We want you to be completely satisfied with our services. If you are not satisfied for any reason, please contact us to discuss your concerns. We will work with you to find a satisfactory solution.

2. Free Consultation

All new clients are offered a free 30-minute initial consultation. This allows you to meet with a coach, discuss your goals, and determine if our services are the right fit for you before making any financial commitment. No refund is applicable for free consultations as no payment is required.

3. Individual Session Refunds

3.1 Cancellation by Client

• More than 48 hours before scheduled session: Full refund or free rescheduling
• 24-48 hours before scheduled session: 50% refund or free rescheduling
• Less than 24 hours before scheduled session: No refund; session will be counted as completed
• No-show: No refund; session will be counted as completed

3.2 Cancellation by SpeakPro Academy

If we need to cancel a scheduled session for any reason, you will receive:

• Full refund of the session fee, OR
• Free rescheduling to a mutually convenient time, OR
• Credit toward a future session

4. Coaching Package Refunds

4.1 Starter Package (3 sessions)

• Before any sessions are completed: Full refund minus a 10% administrative fee
• After 1 session is completed: Refund of the remaining sessions minus a 15% administrative fee
• After 2 or more sessions are completed: No refund available

4.2 Professional Package (6 sessions)

• Before any sessions are completed: Full refund minus a 10% administrative fee
• After 1-2 sessions are completed: Refund of the remaining sessions minus a 15% administrative fee
• After 3 or more sessions are completed: No refund available

4.3 Executive Package (10 sessions)

• Before any sessions are completed: Full refund minus a 10% administrative fee
• After 1-3 sessions are completed: Refund of the remaining sessions minus a 15% administrative fee
• After 4 or more sessions are completed: No refund available

5. Refund Processing Time

Once your refund request is approved, we will process it within 5-7 business days. The refund will be credited to the original payment method used for the purchase. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

6. Non-Refundable Items

The following items are non-refundable:

• Completed coaching sessions
• Downloadable resources or materials that have been accessed
• Custom training materials created specifically for you
• No-show sessions or sessions cancelled with less than 24 hours notice
• Expired package sessions
• Third-party fees (such as payment processing fees)

7. Emergency Situations and Special Circumstances

We understand that unexpected emergencies and special circumstances can arise. If you need to cancel or reschedule due to:

• Serious illness or hospitalization
• Family emergency
• Natural disaster
• Other significant unforeseen circumstances

Please contact us as soon as possible. We will work with you on a case-by-case basis to find a fair solution, which may include:

• Extending your package expiration date
• Rescheduling without penalty
• Partial or full refund depending on circumstances

8. Satisfaction Guarantee

We stand behind the quality of our coaching services. If you are not satisfied with your first paid session (not including the free consultation), please contact us within 48 hours of the session. We will either:

• Provide a complimentary session with a different coach to ensure the best fit
• Provide a full refund for that session

This guarantee applies only to your first paid session with SpeakPro Academy.

9. Rescheduling Policy

9.1 Client-Initiated Rescheduling

You may reschedule sessions according to the following terms:

• More than 24 hours notice: Free rescheduling with no penalty
• Less than 24 hours notice: One free rescheduling per package; additional rescheduling may incur a fee or count as a completed session

9.2 Coach-Initiated Rescheduling

If your coach needs to reschedule, you will be offered alternative times with no penalty. If no suitable alternative time can be found, you will receive a full refund for that session or credit toward future sessions.

10. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at [email protected] or call +96133032375
2. Provide your full name, booking reference number, and reason for the refund request
3. Include any supporting documentation if applicable (e.g., medical certificates for emergency situations)
4. We will review your request and respond within 2-3 business days
5. If approved, the refund will be processed within 5-7 business days

11. Dispute Resolution

If you have a dispute regarding a refund or our services, we encourage you to contact us first to resolve the matter informally. We are committed to working with you to find a fair solution. If we cannot resolve the dispute through informal means, the matter will be subject to the dispute resolution provisions in our Terms and Conditions.

12. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Changes will apply to services purchased after the date of the change. Services purchased before a policy change will be subject to the refund policy in effect at the time of purchase.

13. Virtual vs. In-Person Sessions

This refund policy applies equally to both virtual (online) and in-person coaching sessions. Technical difficulties during virtual sessions will not be counted against you. If a virtual session cannot be completed due to technical issues on our end, you will receive a full credit for that session.

14. Gift Certificates and Promotional Offers

Services purchased using gift certificates or promotional discount codes are subject to the same refund policy, except:

• Refunds will be issued as credit toward future services rather than cash refunds
• Promotional discounts cannot be refunded in cash
• Gift certificates themselves are non-refundable

15. Group Workshops and Special Events

Group workshops and special events may have different cancellation and refund terms, which will be clearly stated at the time of booking. Generally:

• Cancellations more than 14 days before the event: Full refund minus 10% administrative fee
• Cancellations 7-14 days before the event: 50% refund
• Cancellations less than 7 days before the event: No refund

16. Contact Information

17. Acknowledgment

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy.